SOUTH DUBLIN COUNTY COUNCIL’S NATIONAL CUSTOMER SERVICE WEEK
Back to List03/10/2005
Archived item. This item is published here for historical reasons. The information below may be out of date.
SOUTH
NATIONAL CUSTOMER SERVICE WEEK
3RD TO 9TH OCTOBER 2005
South Dublin County Council is proud to be the first Customer Care Centre established by a Local Authority – Contact us online at www.sdublincoco.ie or email at cccounter@sdublincoco.ie.
This is an important Customer Service Initiative, that aims to improve our service to our many customers. Our Customer Care Centre has had 25,000 personal callers in its first year of operation and has dealt comprehensively with 80% of queries first hand.
We are providing you our customer with an opportunity to do business with us, to access our services online 24 hours a day, 7 days a week, 365 days a year.
Our website gives the customer a facility to
GET AN A-Z OF THE 400 SERVICES OUR COUNCIL PROVIDES
OBTAIN REPLIES TO FREQUENTLY ASKED QUESTIONS
ACCESS FORMS REQUIRED BY YOU
SEE CONTACT NAMES AND DETAILS FOR OUR VARIOUS SERVICES
VIEW OUR CUSTOMER CHARTER AND CUSTOMER CARE POLICY
MAKE A SUGGESTION, COMPLAINT OR GIVE A COMPLIMENT ON LINE
This facility is designed to remove the necessity for you to attend at Council offices or make contact by phone and allow you to do business in a way and at a time when it is convenient to you. Your comments and enquiries are important to us and will be answered within specific timescales.
EACH DAY OF THIS CUSTOMER SERVICE WEEK, WE WILL BE DRAWING YOUR ATTENTION TO FURTHER WAYS IN WHICH WE CAN DEAL WITH YOUR QUERIES IN A WAY THAT PUTS YOU, THE CUSTOMER, FIRST