Mayor Marie Corr makes presentation to winner of Housing Customer Satisfaction Survey

17^th September 2008

Mayor Marie Corr to present Mr Edward Holt with his prize for participating in a Customer Satisfaction Survey, on Wednesday 17^th September at County Hall, Tallaght.

As part of the Councils ongoing commitment to Customer Care and in line with the Councils Corporate Plans theme for a Customer Focused Organisation, Housing Projects Section compiled a customer satisfaction survey in order to establish levels of satisfaction with the new windows/doors and to ascertain what were the main benefits which tenants felt the new windows/doors had given them.

The questionnaire sought information on levels of satisfaction with the windows/doors, and also asked the resident to outline what if any were the main benefits of the new windows/doors. The success of the Pilot Window/Door upgrade programme has been overwhelming based upon all the positive comments, responses received in respect of postal survey. As an incentive to encourage maximum participation in the survey it was decided to offer 300 value of vouchers to spend in a Woodies DIY store on home improvements for the lucky winner.

Below are a sample of some of the questions asked and the responses given.

Question How have the new windows affected the quality of life for you and your family Please Explain.

Summary: 86% of 154 who answered the question answered that the new windows /doors impacted very positively on their life.

Below are a sample of answers received from residents.

• reduced draughts, more comfortable, bill reduced
• No draughts, easier to clean look nicer
• warm house feel more secure against intruders
• house draught free for winter and warmer for baby
• Like a new house
• Warmer house, no traffic noise , less on gas bill.
• Front and back look great no more painting windows
• Everything has improved heating bills, warmer house.
• Very happy with new door, looks better , feel more secure.

Question. How would you rate your new windows. High, Average, Low, or Very Low

Summary: 93% representing 166 replies rated the new windows high or average.

Question. When the windows/doors were being fitted was it , Clean, Not at all disruptive, Disruptive, Untidy, or Very untidy.

Summary 92% representing 164 replies were satisfied with the installation process.

Below are a sample of comments given.

• Good workers, quick and efficient
• Workmen did superb job. Very little disruption
• Very professional and great job
• Done the job well and were very tidy
• very tidy polite and good workmanship
• the lads cleaned up after themselves

All the information obtained during the questionnaire process is being used to further improve Council Service Delivery and build confidence with our Housing Customers

website: www.southdublin.ie

For further information please contact:-

Marie Morris mmorris@sdublincoco.ie or George Sinclair gsinclair@sdublincoco.ie

Housing Projects Section at 014149378